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Service Options

Great Lakes Computer knows that each business is different and has unique service requirements. You need a maintenance solution that covers ALL your equipment during peak hours of operation...24 hours if necessary. You want support with a positive attitude. You expect technicians who care, and who go above and beyond the service call to ensure that your equipment is running efficiently.

When it comes to hardware maintenance, you need a responsive service provider that is both reliable and flexible.  Great Lakes Computer offers this and more.  Here are some of our service levels:

Service Types and Associated Coverage and Service Levels:

Contract Maintenance
Coverage Types: 24x7 / 13x7 / 8x5
Service Levels:  2 hour / 4 hour / Same Business Day (SBD) / Next Business Day (NBD)

Depot Repair

Coverage Type:  Advanced Exchange / Depot Maintenance / Depot Repair
Service Levels:   Next Business Day (NBD) / 3-day turnaround / 5-day turnaround

Time & Materials      
Coverage type: 8x5
Service Levels: First availability (NTE 5 day repair)

Constant evaluation and analysis of the market has set us apart from the competition. Here is a short list of value-added services Great Lakes Computer includes in our contracts:

  • Assigned a primary & backup engineer
  • On-site equipment "hot swap"
  • Next business day response
  • Depot repair service
  • Nationwide on-site service
  • Critical response times
  • Preventative Maintenance
  • Loan Unit
  • Accelerated Response
  • Local Parts Inventory
  • Dedicated Customer Support
  • Aggressive Call Escalation Process

 

Great Lakes Computer is happy to offer a variety of service programs that satisfies your unique equipment inventory and budget.

Contact us today.