| IMMEDIATE REMOTE SUPPORT
Let's face it; no matter how well we administer your network, problems will come up. And when problems do arise, instead of waiting for someone to arrive on site, we can immediately respond and resolve your issue, no matter where you are!
GLC's Total Care Plan uses advanced technology in our NOC combined with our remote monitoring system to alert us to issues on our customer networks and desktops without leaving our facilities.
When we are flagged to a problem, our software automatically flags us to the problem and will attempt to fix it itself while it waits for our NOC engineer to respond.
GLC will then remotely log into your machine no matter where it is and resolve 85% of all problems such as printer errors and user authorization issues, operating system conflicts, quickly and easily.
If a major problem does occur requiring an onsite visit, we offer complete technical support, up to implementing a new technology infrastructure, utilizing certified experts-for a single point of contact and accountability on technology issues.
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Read more about GLC's Total Care Plan
Read more about Real Time Remote Network Monitoring
Contact us today:
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Monitoring
- Proactive and Automated - 24x7 monitoring means someone always knows what is going on with your network.
- Notification and remote support - Timely, expert response to problems
Failure Resolution and Downtime Prevention
- Ability to project/prevent failures and system maintenance.
- The ability to diagnose problems quickly.
- Faster response to a failure, including lessened time for troubleshooting.
- Less frustration and user level troubleshooting prior to finding a problem and contacting support.
Availability and Performance Reporting
- Service History Reports
- Availability Reports
- Notification Reports
- Multi-Device response reports
- Service level compliance
- Capacity planning
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